Frequently Asked Questions

All Questions

Q: Are you trading company or manufacturer?

A: We are factory.

Q: What is the regular MOQ for your product?

A: Different product will have different MOQ. Many products can help start wholesale by only 1 carton to start!

Q: How long is your delivery time?

A: Generally, it is 5-10 days if the goods are in stock. or it is 15-20 days if the goods are not in stock, it is according to quantity.

Q: Do you provide samples? is it free or extra ?

A: Yes, we could offer the sample for free charge but do not pay the cost of freight.

Q: What is your terms of payment?

A: Payment ≤ 1000USD, 100% in advance. Payment ≥ 1000USD, 30% T/T in advance , balance before shipment.
If you have another question, pls feel free to contact us .

Q: What is your Goods Warranty

A: We have a quality assurance date which is 2 month. if the item is defective within 2 month due to quality issue, we will repair or replace it for free (according the products). please notice, warranty does not include accident, human fault or improper use

Q: Can I put my Brand or Logo into the products?

A: Yes, OEM/ODM is allowed, but if you want to put your brand into the products, then MOQ should be larger.

Q: How about the package of the products? It is branded or neutral?

A: As a factory, all of packages is neutral to support trading company and wholesaler and distributor from all over the world.

Q: Can I make my own color box?

A:Yes, you can design your own color box, but MOQ should be larger too.

Q: What kinds of payment method can you accept?

A: We can accept TT(Telegraph transfer), L/C, PayPal, Western Union, etc.

Q:How does your quality control?

A: We have a professional QC team to check the quality before the shipment.

Q:What is the Payment Terms?

Re: T/T (Wire Transfer), Western Union, Moneygram, Paypal, Alipay

Q: How do you delivery the machine?

Re: By door to door service, say DHL,UPS,TNT,FEDEX,etc ,Or air cargo, Or by sea.

Q: What about the delivery?

Re: About 3-7 working days.

Q: What’s your warranty?

Re: 12 months for host machine.

Q:Do you offer clinical training?

Re: Yes .Welcome to our company for free and professional training.

Q:Do you offer OEM/ODM service?

Re: Yes .Welcome to contact us for more details.

Q: How many treatments are required?

Re: 3- 8 times per course of treatment.